Email Policy


  1. E mail correspondence in lieu of an office visit is an option only after an individual is seen in the office for an initial visit.  Patients desiring to communicate by email will need to sign a consent form, and the consent will become part of the medical record.
  2. Dr. Levy reserves the option to respond only to emails sent by existing patients.
  3. The following situations are inappropriate for email correspondence and better addressed by telephone or in person at an office appointment:
    • An urgent problem
    • A complicated question
    • Medical or personal information that a patient wants to be kept confidential (see lack of guarantee of confidentiality below).
  4. Examples of situations appropriate for email correspondence include:
    • Requesting or confirming an appointment
    • Requesting test results
    • A question related to a previous office visit
  5. Dr. Levy and only Dr. Levy will read all incoming email messages.
    • If the message is a request for an appointment, he may forward it to the individual(s) who schedule the appointments.
    • No emails regarding medical questions will be forwarded to a second party without the express consent of the sender. 
  6. All email correspondence will become part of the Patient medical record.
  7. There is no assurance or guarantee that email will remain confidential.
    • Dr. Levy cannot guarantee that somebody else does not read the email addressed to Patient.
    • In an effort to protect confidentiality, Dr. Levy’s laptop computer is configured with a password-protected screen saver, and emails are stored on a password-protected site.
  8. The patient should maintain electronic or paper copies of correspondence to protect against technical failures such as a system crash or power outage.
  9. Please complete the subject line with one of the following:
    • MEDICAL QUESTION FROM (Patient full name and date of birth)
    • MEDICAL INFORMATION FROM (Patient full name and date of birth)
    • PRESCRIPTION REQUEST FROM (Patient full name and date of birth)
    • APPOINTMENT REQUEST FROM (Patient full name and date of birth)
  10. Dr. Levy will reply to all email within one business day, unless his vacation response indicates otherwise.  If for some reason Patient does not receive a response in the specified time frame, please call the office at (716) 867-4114.
  11. Patient is requested to reply to Dr. Levy’s response to acknowledge receipt of email correspondence from Dr. Levy. Dr. Levy is not responsible for email that is not received by the Patient due to a technical failure.
  12. Patient is required to inform Dr. Levy of changes in email address.
  13. Failure to adhere to these guidelines may result in termination of email privileges.
  14. Email address to use for correspondence will be provided at the initial office visit.

Page Updated July 3, 2017